Westminster Cleaner Terms and Conditions of Service

These Terms and Conditions set out the basis on which Westminster Cleaner provides cleaning services to residential and commercial clients in Westminster and surrounding London areas. By booking or using any of our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means any individual, company or organisation that requests, books or receives cleaning services from Westminster Cleaner.

Premises means the property or area at which the cleaning services are to be carried out.

Services means the cleaning and related services provided by Westminster Cleaner as agreed with the Client.

Cleaner means any member of staff, contractor or representative supplied by Westminster Cleaner to perform the Services.

Agreement means the contract between the Client and Westminster Cleaner formed in accordance with these Terms and Conditions.

2. Scope of Services

Westminster Cleaner provides cleaning services for domestic and commercial Premises within its operational service area, which includes Westminster and other parts of London as specified by us from time to time. The full scope of the Services, including frequency, duration and any specific tasks, will be agreed with the Client during the booking process or in writing before work commences.

Unless expressly agreed otherwise, the Services are limited to general cleaning tasks such as dusting, vacuuming, mopping, bathroom and kitchen cleaning, and related activities consistent with standard professional cleaning. Additional services, such as deep cleaning, end of tenancy cleaning, after-builders cleaning, carpet or upholstery cleaning, and specialist treatments, may be offered subject to separate agreement, pricing and availability.

3. Booking Process

Clients may request a booking by contacting Westminster Cleaner and providing accurate details of the Premises, the type of Services required, preferred dates and times, and any special requirements. All bookings are subject to availability and confirmation by Westminster Cleaner.

An Agreement is formed when Westminster Cleaner confirms the booking, either verbally or in writing, and the Client accepts the quoted price and proposed schedule. Westminster Cleaner may refuse or cancel any booking where the Premises are outside our service area, where the request is not feasible or safe, or where the information provided by the Client is incomplete or misleading.

For certain services, such as end of tenancy, deep cleaning or large commercial work, Westminster Cleaner may require an inspection of the Premises or detailed description and may adjust the quotation accordingly. Any quotation is based on the information supplied by the Client and on the assumption that the Premises are in a reasonably maintained condition. If, upon arrival, the Cleaner finds that the condition of the Premises differs substantially from the description, Westminster Cleaner reserves the right to revise the price, extend the cleaning time at additional cost, or decline to provide the Services.

4. Access to the Premises

The Client is responsible for providing safe and timely access to the Premises at the agreed time. This may include arranging for someone to be present, providing keys, key codes or entry instructions, and ensuring that any security systems are managed appropriately.

If the Cleaner is unable to gain access to the Premises, or is denied access, at the agreed time, Westminster Cleaner may treat this as a late cancellation and charge the applicable cancellation fee, as set out in these Terms and Conditions. Additional fees may apply if a return visit is required.

The Client must ensure that the Premises are safe for work, including ensuring that utilities such as water and electricity are available, that the environment is free from hazards, and that any pets are controlled so as not to disrupt the cleaning or create risk to the Cleaner.

5. Client Obligations

The Client agrees to:

Provide accurate and complete information regarding the Premises and the Services required.

Ensure that the Premises are reasonably tidy so that cleaning can be carried out effectively.

Secure any fragile, valuable or sentimental items or clearly bring them to the attention of the Cleaner.

Inform Westminster Cleaner of any specific instructions, priorities, or areas that require special care.

Comply with all applicable laws and regulations relating to the Premises and the use of cleaning services.

The Client is responsible for ensuring that any alarms, locks or other security systems are set or deactivated as required. Westminster Cleaner does not accept responsibility for any activation of alarms or related charges where the Client has not provided clear instructions.

6. Pricing and Payments

Westminster Cleaner will provide a price for the Services based on hourly rates, fixed fees or a combination of both, depending on the type of service. All prices will be provided before the booking is confirmed. Prices may be subject to change due to inflation, changes in operational costs or changes requested by the Client, but Westminster Cleaner will notify the Client of any such changes in advance where possible.

Unless otherwise agreed, payment is due on the day of service or in accordance with the payment schedule agreed with commercial Clients. Westminster Cleaner accepts various forms of payment, such as bank transfer, card payment or other accepted methods. Cash may be accepted only where expressly agreed, and the Client should obtain a receipt for any cash payment.

For regular ongoing services, payments may be required in advance on a weekly, fortnightly or monthly basis. Invoices, where issued, must be paid by the due date stated. Westminster Cleaner reserves the right to suspend or cancel Services where payment is overdue, and to charge interest or late payment fees in accordance with applicable UK law.

7. Deposits and Minimum Charges

For certain services, including but not limited to end of tenancy cleaning, deep cleaning and large commercial work, Westminster Cleaner may require a deposit to secure the booking. The amount and due date of any deposit will be communicated to the Client at the time of booking.

Deposits are generally non-refundable if the Client cancels the booking outside the terms of the cancellation policy detailed below. Deposits may, at Westminster Cleaner's discretion, be applied towards rescheduled services.

Minimum charges may apply to certain types of services or bookings, including a minimum number of hours per visit or a minimum fee for specialist treatments. Such minimums will be notified to the Client in advance.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving reasonable notice to Westminster Cleaner. Unless otherwise agreed, the following cancellation terms generally apply:

If the Client cancels or reschedules more than 48 hours before the scheduled start time, there is normally no cancellation charge, and any deposit may be transferred to a new booking.

If the Client cancels or reschedules within 24 to 48 hours before the scheduled start time, Westminster Cleaner may charge up to 50 percent of the quoted price or retain part or all of any deposit.

If the Client cancels or reschedules less than 24 hours before the scheduled start time, or if the Cleaner is unable to gain access to the Premises at the agreed time, Westminster Cleaner may charge up to 100 percent of the quoted price or retain any deposit in full.

For regular services, Westminster Cleaner may apply a reasonable cancellation fee where repeated short-notice cancellations occur. The Client is asked to notify Westminster Cleaner as soon as possible of any changes to the schedule.

Westminster Cleaner may cancel or reschedule a booking where required due to illness, operational issues, severe weather, transport disruption or other circumstances beyond its reasonable control. In such cases, Westminster Cleaner will aim to provide as much notice as possible and to offer an alternative appointment. Westminster Cleaner will not be liable for any loss arising from such cancellations but will refund any amounts paid in advance for Services not provided where no alternative appointment is possible.

9. Standards of Service and Complaints

Westminster Cleaner aims to provide services to a professional standard, using reasonable care and skill. If the Client is dissatisfied with any aspect of the Services, they must notify Westminster Cleaner as soon as possible, and in any event within 24 hours of completion of the relevant service visit, providing details and, where possible, evidence of the issue.

Where a complaint is found to be justified, Westminster Cleaner will seek to remedy the issue, which may include re-cleaning the affected areas at no additional cost or offering a partial refund. Refunds or re-cleans are not available where the Client fails to report the issue within a reasonable time period or where circumstances outside Westminster Cleaner's control affect the result.

10. Liability and Insurance

Westminster Cleaner will maintain appropriate public liability insurance and, where applicable, employer's liability insurance in respect of the Services. Upon reasonable request, Westminster Cleaner may provide summary details of its insurance cover.

Westminster Cleaner will take reasonable care when providing the Services but shall not be liable for:

Normal wear and tear or deterioration of surfaces, furnishings or materials during cleaning.

Damage or loss arising from pre-existing defects, poor condition, faulty installation or inadequate maintenance of any item at the Premises.

Damage to items that are fragile, valuable or of sentimental value where the Client has not clearly drawn attention to such items and requested that they not be handled or cleaned.

Loss of money, jewellery or other valuables left unsecured at the Premises.

To the fullest extent permitted by law, Westminster Cleaner's total liability arising under or in connection with the Agreement, whether in contract, tort or otherwise, shall be limited to the total amount paid by the Client for the specific service visit during which the incident giving rise to the claim occurred. Westminster Cleaner does not exclude or limit liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded or limited under UK law.

11. Waste Handling and Environmental Regulations

Westminster Cleaner will comply with relevant UK waste and environmental regulations when handling waste generated in the course of providing the Services. Unless expressly agreed as part of the Services, the Client remains responsible for the ongoing management and disposal of household or commercial waste at the Premises, including compliance with local council collection rules.

The Cleaner may place general waste, recyclable materials or non-hazardous refuse into the appropriate bins or containers provided by the Client on site, but Westminster Cleaner is not responsible for arranging council collections or removing significant volumes of waste from the Premises unless a separate waste removal service has been agreed.

Westminster Cleaner will not handle or remove hazardous, medical, chemical or specialist waste, including sharps, clinical waste, asbestos, solvents or flammable materials. If such waste is present at the Premises, the Client must arrange for specialist disposal in accordance with applicable regulations and must inform Westminster Cleaner so that appropriate precautions can be taken.

12. Health and Safety

Westminster Cleaner will take reasonable steps to protect the health and safety of its Cleaners, Clients and third parties while providing the Services. Cleaners are instructed to follow safe working practices, including the proper use of cleaning products and equipment.

The Client must inform Westminster Cleaner of any known health and safety risks at the Premises, such as loose flooring, faulty electrics, structural issues or the presence of hazardous substances. Westminster Cleaner may suspend or refuse to provide Services where it considers that conditions at the Premises pose an unacceptable risk.

Cleaning products and equipment may be supplied by Westminster Cleaner or by the Client, depending on the service arrangement. Where the Client supplies products or equipment, the Client is responsible for ensuring that they are safe, in good working order and suitable for the intended purpose. Westminster Cleaner is not liable for any damage, injury or unsatisfactory results caused by defective or inappropriate products or equipment provided by the Client.

13. Keys and Security

Where the Client provides keys or access codes to Westminster Cleaner, these will be stored and used with reasonable care. The Client is encouraged not to label keys with full addresses. In the unlikely event that keys are lost, Westminster Cleaner's liability will be limited to the reasonable cost of key replacement and, where necessary, changing the relevant lock, subject to the liability limits set out in these Terms and Conditions.

The Client is responsible for ensuring that all windows and doors are secured after the completion of the Services, particularly where no one is present at the Premises to check after the Cleaner leaves. Cleaners will take reasonable steps to secure the Premises when leaving, in accordance with any instructions provided by the Client.

14. Confidentiality and Data Protection

Westminster Cleaner will treat any personal information provided by the Client with care and in accordance with applicable data protection laws in the United Kingdom. Information will be used solely for the purpose of managing bookings, providing Services, handling payments and dealing with any queries or complaints.

Westminster Cleaner will not sell or share the Client's personal information with third parties for marketing purposes without consent, but may share information where required by law, to enforce these Terms and Conditions, or with service providers who assist in delivering the Services, subject to appropriate confidentiality obligations.

15. Termination of Services

For regular ongoing services, either party may terminate the Agreement by giving reasonable notice, typically not less than 14 days, unless a different notice period has been agreed in writing. The Client remains liable for payment for any Services provided up to the date of termination.

Westminster Cleaner may terminate the Agreement or suspend services immediately where:

The Client fails to pay sums due on time.

The Client behaves in an abusive, threatening or unreasonable manner toward any Cleaner or representative.

Conditions at the Premises are unsafe or unsuitable for the provision of Services.

There is a serious or repeated breach of these Terms and Conditions by the Client.

16. Changes to These Terms and Conditions

Westminster Cleaner may update or amend these Terms and Conditions from time to time to reflect changes in law, practice or its services. The latest version will apply to new bookings and to ongoing Services after the Client has been notified of the updated terms or they have been made reasonably available. Continued use of the Services after any changes take effect will constitute acceptance of the updated Terms and Conditions.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Westminster Cleaner.

If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.